Privacy Policy — rayelbd Online Casino

rayelbd collects personal data from you in three ways: directly from you when you provide it, automatically when you use the rayelbd platform, and from third parties where permitted by law. The categories of personal data rayelbd collects are set out below.

1.1 Data You Provide Directly

When you register for a rayelbd account, complete KYC verification, make a deposit or withdrawal, contact rayelbd support, or participate in a promotion, you may provide the following personal data:

• Identity data: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification document;
• Contact data: Email address, mobile phone number registered in Bangladesh, and residential address;
• Identity document data: Scanned copies or photographs of your National ID card (NID), passport, birth certificate, or driving licence submitted for KYC verification;
• Payment data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account name and number, or Visa/Mastercard details (last four digits and card type only — full card numbers are never stored by rayelbd);
• Account credentials: Your chosen username and encrypted password hash (rayelbd never stores passwords in plain text);
• Support communications: The content of any messages, emails, live chat transcripts, or other communications you send to rayelbd support.

1.2 Data Collected Automatically

When you access and use the rayelbd platform, certain technical and behavioural data is collected automatically by rayelbd's systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited on rayelbd, time spent on each page, game sessions played, bet amounts placed, game outcomes, login timestamps, and session duration;
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and jurisdictional compliance purposes. rayelbd does not collect precise GPS location data;
• Cookie and tracking data: Data collected via cookies, session tokens, and similar technologies as described in Section 4 of this Privacy Policy.

1.3 Data From Third Parties

rayelbd may receive personal data about you from third-party sources in the following circumstances:

• From payment service providers (such as bKash, Nagad, Rocket, or Upay) for the purposes of transaction verification and fraud prevention;
• From identity verification services used to support the rayelbd KYC process;
• From fraud-prevention and anti-money-laundering databases where rayelbd has a legal obligation to screen player data;
• From publicly available sources, including company registration databases, where rayelbd has a legitimate interest in verifying information provided by a player.

rayelbd uses your personal data only for the purposes for which it was collected and for purposes that are compatible with those original purposes. The table below summarises the principal uses of personal data on the rayelbd platform and the lawful basis for each use.

rayelbd does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Where automated systems flag an account for investigation (for example, for suspected fraud or underage play), the matter is reviewed by a qualified rayelbd compliance team member before any account action is taken.

rayelbd will not use your personal data for purposes that are incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for the new purpose.

rayelbd does not sell your personal data to any third party. rayelbd may share your personal data with carefully selected third-party service providers and, where required by law, with regulatory or law enforcement authorities. All third parties with whom rayelbd shares personal data are contractually required to handle that data securely and to use it only for the specific purpose for which it was shared.

3.1 Service Providers

rayelbd shares personal data with the following categories of third-party service providers in order to deliver the rayelbd platform and its services:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for processing deposit and withdrawal transactions;
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — these studios may receive anonymised session data necessary to operate their games on the rayelbd platform. No directly identifying personal data is shared with game studios;
• Identity verification providers: Third-party KYC and age-verification services used to verify the identity and age of rayelbd players during account registration;
• Fraud prevention services: Third-party anti-fraud and anti-money-laundering screening services that check player data against relevant watchlists and databases as required by applicable law;
• IT and hosting providers: Secure cloud infrastructure and data hosting providers used to operate the rayelbd platform. All hosting providers used by rayelbd are contractually bound to apply data security standards equivalent to those described in Section 6 of this Policy.

3.2 Legal and Regulatory Disclosure

rayelbd may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities without prior notice to you where rayelbd is legally required or permitted to do so. This includes disclosures made in connection with investigations into financial crime, fraud, underage gambling, match-fixing, or other unlawful activity. rayelbd cooperates fully with all lawful requests from competent authorities.

3.3 Business Transfers

In the event that rayelbd undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the relevant acquiring or successor entity as part of that transaction. rayelbd will notify registered players by email in advance of any such transfer and will ensure that the receiving entity is bound by privacy commitments equivalent to those in this Policy.

rayelbd uses cookies and similar tracking technologies on the rayelbd website. A cookie is a small text file placed on your device by a website server. Cookies allow the rayelbd platform to recognise your browser, remember your session preferences, and operate core platform functionality. The cookies used on the rayelbd platform fall into the following categories:

4.1 Strictly Necessary Cookies

These cookies are essential for the rayelbd platform to function. They enable core features such as user authentication, session management, and security token validation. Without these cookies, the rayelbd website cannot operate correctly. Strictly necessary cookies cannot be disabled. They do not collect any personal data beyond what is required to maintain your active session.

4.2 Functional Cookies

Functional cookies allow the rayelbd platform to remember choices you have made — such as your preferred language, game lobby layout, or notification settings — and provide a more personalised experience. These cookies do not track your activity on websites other than rayelbd. Functional cookies may be disabled via your browser settings, though doing so may affect certain platform features.

4.3 Analytics Cookies

rayelbd uses first-party analytics cookies to understand how players use the rayelbd platform — which pages are visited most frequently, where players encounter technical difficulties, and how game lobby navigation flows are performing. This data is aggregated and anonymised before analysis and is used solely to improve the rayelbd platform. rayelbd does not use third-party advertising networks or cross-site tracking analytics tools.

4.4 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings at any time. Instructions for managing cookies are available in the help documentation of all major browsers. Please note that disabling strictly necessary cookies will prevent you from logging in to your rayelbd account. Disabling functional or analytics cookies will not affect your ability to play games or make transactions on rayelbd.

rayelbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce rayelbd's agreements. The table below sets out the standard retention periods applied to each category of personal data held by rayelbd.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Where anonymised data is retained for aggregate analytics purposes following the expiry of the retention period, it is no longer considered personal data and falls outside the scope of this Privacy Policy.

All rayelbd player data is stored on secure servers. rayelbd takes all reasonable technical and organisational measures to ensure that data is processed securely and in accordance with this Privacy Policy at all times, including during transfer, storage, and deletion.

rayelbd takes the security of your personal data seriously. We have implemented a comprehensive set of technical, organisational, and physical security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to the following:

• Encryption in transit: All data transmitted between your browser or app and the rayelbd servers is protected using 256-bit TLS/SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission;
• Encryption at rest: Sensitive personal data — including KYC documents, payment account details, and account credentials — is encrypted at rest using AES-256 encryption on rayelbd's storage systems;
• Password security: rayelbd stores account passwords as salted cryptographic hashes using industry-standard hashing algorithms. Plain-text passwords are never stored or transmitted by rayelbd systems;
• Access controls: Access to rayelbd systems containing personal data is restricted to authorised rayelbd personnel on a strict need-to-know basis. Access logs are maintained and reviewed regularly. All rayelbd staff with access to personal data receive data security training;
• Intrusion detection: rayelbd operates continuous network monitoring and intrusion detection systems to identify and respond to security threats in real time;
• Penetration testing: rayelbd conducts periodic security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities proactively;
• Incident response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, rayelbd will notify affected individuals promptly and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence.

While rayelbd takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your rayelbd account credentials. If you believe your account has been compromised, contact rayelbd support at [email protected] immediately.

rayelbd respects your rights over your own personal data. As a rayelbd player, you have the following rights with respect to the personal data rayelbd holds about you:

• Right of access: You have the right to request a copy of the personal data rayelbd holds about you. rayelbd will provide this information in a structured, commonly used, machine-readable format within 30 calendar days of a valid request;
• Right to rectification: You have the right to request that rayelbd correct any inaccurate personal data held about you. Requests for rectification of identity data must be supported by appropriate documentary evidence;
• Right to erasure: You have the right to request that rayelbd delete your personal data. Please note that rayelbd may be unable to fulfil an erasure request in full where it is required to retain certain data to comply with legal obligations (for example, anti-money-laundering record-keeping requirements). rayelbd will inform you of any data that cannot be deleted and the reasons why;
• Right to restrict processing: You have the right to request that rayelbd restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved;
• Right to withdraw consent: Where rayelbd processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. To unsubscribe from rayelbd marketing emails, use the unsubscribe link in any rayelbd marketing email or contact [email protected];
• Right to object: You have the right to object to rayelbd processing your personal data on the basis of legitimate interest, including profiling for game recommendation purposes. rayelbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

How to Exercise Your Rights

To exercise any of the rights listed above, please submit a written request to rayelbd at [email protected] with the subject line "Data Privacy Request". Please include your registered rayelbd username and the specific right you wish to exercise. rayelbd may request proof of identity before processing any data rights request to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party. rayelbd will respond to all valid data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, rayelbd may extend this period by a further 30 days and will notify you accordingly.

rayelbd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. The effective date at the top of this document reflects the date on which the current version of the Privacy Policy came into force.

Where material changes are made to this Privacy Policy — that is, changes that significantly affect how rayelbd collects, uses, or shares your personal data — rayelbd will notify registered players by email to their registered email address and will display a prominent notice on the rayelbd platform for a period of not less than 14 days before the revised Policy takes effect. Continued use of the rayelbd platform after a revised Privacy Policy has taken effect constitutes acceptance of the revised Policy.

For minor, non-material changes (such as corrections of typographical errors, clarifications that do not change the substance of rayelbd's data practices, or updated contact details), rayelbd will update the effective date and publish the revised Policy without individual notification.

The current version of this Privacy Policy is always available at https://rayelbd.net/privacy-policy. rayelbd recommends that you review this page periodically to stay informed of any updates.

Contact rayelbd's Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how rayelbd handles your personal data, please contact the rayelbd privacy team at:

Email: [email protected] (subject line: "Privacy Policy Enquiry")
Response time: Within 5 business days for general enquiries; within 30 calendar days for formal data rights requests.
Support hours: 24 hours a day, 7 days a week, in English.